UserEvidence - CSM Position

• In-person in San Luis Obispo, CA, Denver, CO, Nashville, TN, Salt Lake City, UT, or Jackson Hole, WY preferred - open to remote as well

• Large equity stake + competitive salary + benefits

• 2nd CS hire, will work directly with the VP to build the CS function from ground up

• Full-cycle customer success from onboarding, implementation, support, expansion, and retention

• Series A stage opportunity in proven, de-risked market. Be a big part of company going from $1M>$10M in ARR over the next two years.

• Opportunity in proven, de-risked market - founders’ first company in this space acquired for $90M+ by SurveyMonkey

  

Who We’re Looking For

• You have knowledge, experience and/or interest in working with and for customer marketing/advocacy teams, product marketers, and content marketers
• You are passionate about evangelizing the customer marketing/product marketing space
• You are empathetic and highly driven to make customers successful
• You understand how customer pain points can help drive product development and business growth
• You have excellent project management and communication skills, and are confident juggling many high priority customers
• You’re highly adaptable, easily acclimating to a growing startup environment
• You have a growth mindset and view setbacks as learning opportunities, not failures
• You’re excited to create, shape and improve new processes and workflows
• You've built Customer Success/Account Management playbooks or processes in both 1:1 and 1:many motions
• You’ve led onboarding, implementation, and renewal conversations with enterprise clients - you understand how to liaise /project manage with both C-levels and entry-level employees alike
• We’re looking for an entrepreneurial customer success manager who is self-motivated, hard-working, driven, humble, intellectually curious, comfortable in a growing startup environment, and eager to build lasting relationships with our customers. You’ll be the second customer success hire working for the Head of Customer Experience who has extensive experience in leading customer-facing teams in B2B SaaS. This is a huge opportunity to lead the charge in building relationships, retaining/expanding revenue, and creating advocates with companies like Divvy, GitLab, Coupa, Gong, Sumo Logic, and Vanta.